The proliferation of smartphones and appetite for mobile data applications for personal and business use creates challenges for mobile operators, including mobile bill shock which fuels customer dissatisfaction and drives up bill forgiveness costs.
Mobile bill shock refers to the unexpectedly high bill that a customer receives as a result of high roaming charges or exceeding voice or data service limits. It’s prompted legislative changes to protect consumers.
The European Union (EU) put legislative controls in place to prevent mobile bill shock in 2010. Later in the year, The Federal Communications Commission (FCC) proposed a new set of rules that would require mobile operators to alert customers when they are about to reach their monthly usage limits.
The award-winning Amdocs myPolicy™ solution is an innovative policy control solution that helps operators prevent mobile bill shock by providing their iPhone®, BlackBerry® smartphone, and mobile data card customers with a transparent dynamic view of their mobile data usage, the ability to set personal limits, and take advantage of special offers.
Why Amdocs myPolicy?
- Improve customer loyalty by empowering consumers and enterprises to set their own policies including personal limits and notifications, prioritizing applications, or assigning different usage thresholds by employee function.
- Drive incremental revenues with personalized services such as roaming or application day passes, bandwidth boosts, and other special offers.
- Reduce customer service costs by giving subscribers the freedom to set their own policies and monitor usage in real time on their mobile devices.
- Complement web self-service portals with a convenient mobile client application option that offers quick and easy access to personalized subscriber usage controls and service options.
DOWNLOAD Amdocs' myPolicy datasheet and Amdocs' myPolicy brochure for more detailed product information.
DOWNLOAD the free myPolicy demo application for use on your Blackberry mobile device.
Not a Blackberry user? For screenshots and further information about supporting Amdocs' myPolicy solution on your smartphone, please read the myPolicy brochure.